Job
Title: |
Sr. Consultant – Customer Service |
| Position
Summary: |
|
Sr. Consultant / consultant will be responsible to manage and drive the customer interfacing activities. He / she will ensure proper client coordination and manage processes to achieve best customer service levels across the organization.
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| Industry
name : |
Consulting |
| Organization
: |
It is an service provider Consulting firm located in Dubai. |
|
Position : |
Sr. Consultant – Customer Service |
| Work
experience (no of years) : |
3 – 8 Yrs |
|
Salary : |
Best to Industry |
| Age
: |
Below 30yrs |
|
Location: |
Dubai |
| Qualification: |
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| Skill
& Compentancies: |
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Customer service excellence
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Excellent communication skills
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Service process documentation and review expertise
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| Key
Responsibilities: |
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Exploring opportunities for implementation / reengineering of new processes
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Lead generation
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Interacting with clients for converting leads in to opportunities
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Studying new and existing customer facing processes.
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Translating customer requirements and mapping it into new processes.
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Ensuring that the processes are best in class.
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Documenting process manuals.
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Implementing and hand holding process owners for the documented processes
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Training staff on the new processes.
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Validating efficacy of new processes implemented through measurement matrix
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| Job
Reference No : |
SBS/ Customer Service / Sr. Consultant |
| Send
Resume E-mail ID: |
kuhu.sharma@sbsjobs.com |
| Contact
No. : |
011-66305500 |
| |
Apply
for this job in one of the following
ways:- |
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